Effective Date: 1 January, 2018
Your Privacy Rights
Scope and Consent
Collection of Personal Information
We collect the following types of personal information in order to provide you with the use of DeepData Services, and to help us personalize and improve your experience.
Information we collect automatically: When you use DeepData Services, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us includes, but is not limited to, the following: data about the pages you access, computer IP address, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and the from sites, referral URL, ad data, and web access log data and other information.
Information you provide to us: We may collect and store any information you provide us when you use DeepData Services, including when you add information on a web form, add or update your account information, participate in community discussions, chats, or dispute resolutions, or when you otherwise correspond with us regarding DeepData Services.
When you use DeepData Services, we also collect information about your transactions and your activities. In addition, if you open a DeepData account or use DeepData Services, we may collect the following types of information:
Contact information, such as your name, address, phone, email and other similar information.
Financial information, such as the full bank account numbers and/or online payment account that you link to your DeepData account or give us when you use DeepData Services.
We may also collect information from or about you from other sources, such as through your contact with us, including our customer support team, your results when you respond to a survey, your interactions with members of the DeepData corporate family or other companies (subject to their privacy policies and applicable law), and from other accounts we have reason to believe you control (whether in part or in whole). Additionally, for quality and training purposes or for its own protection,
Information from other sources: We may also obtain information about you from third parties such as credit bureaus and identity verification services.
Authentication and Fraud Detection: In order to help protect you from fraud and misuse of your personal information, we may collect information about you and your interactions with DeepData Services. We may also evaluate your computer, mobile phone or other access device to identify any malicious software or activity.
When you download or use our mobile applications, or access one of our mobile optimized sites, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to control or disable location services in the device's setting's menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacture of your particular device.
How we use the personal information we collect
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:
Provide DeepData Services and customer support;
Process transactions and send notices about your transactions;
Verify your identity, including during account creation and password reset processes;
Resolve disputes, collect fees, and troubleshoot problems;
Manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities;
Detect, prevent or remediate violations of policies or applicable user agreements;
Improve the DeepData Services by customizing your user experience;
Measure the performance of the DeepData Services and improve their content and layout;
Manage and protect our information technology infrastructure;
Provide targeted marketing and advertising, provide service update notices, and deliver promotional offers based on your communication preferences.
We may contact you via email to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account. Additionally, we may contact you to offer coupons, discounts and promotions, and inform you about DeepData Services and the services of our corporate family. Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize DeepData Services, content, and advertising. If you do not wish to receive marketing communications from us or participate in our ad-customization programs, simply indicate your preference by logging into your account and going to the Notifications section and updating your preferences, or by following the directions that may be provided within the communication or advertisement.
We respect your communication preferences. If you no longer wish to receive notifications via our application, you can adjust your preferences by visiting the settings page of the application.
When you access our website or use DeepData Services, we (including companies we work with) may place data files on your computer or other device. These data files may be cookies, pixel tags, "flash cookies" or other local storage provided by your browser. We use these technologies to recognize you as a customer; customize DeepData Services, content, and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across our sites and DeepData Services.
You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our website and DeepData Services.
For more detailed information on our use of these technologies, please see our policy on Cookies, Web Beacons, and Similar Technologies.
How we protect and store personal information
How we share personal information with other DeepData users
When transacting with others, we may provide those parties with information about you necessary to complete the transaction, such as your name, account ID, contact details, shipping and billing address, or other information needed to promote the reliability and security of the transaction. If a transaction is held, fails, or is later invalidated, we may also provide details of the unsuccessful transaction. To facilitate dispute resolution, we may provide a buyer with the seller's address so that goods can be returned to the seller. The receiving party is not allowed to use this information for unrelated purposes, such as to directly market to you, unless you have agreed to it. Contacting users with unwanted or threatening messages is against our policies and constitutes a violation of our User Agreement.
We work with third parties, including merchants, to enable them to accept or send payments from or to you using DeepData. In doing so, a third party may share information about you with us, such as your email address, to inform you that a payment has been sent to you or when you attempt to pay a merchant or third party. We use this information to confirm that you are a DeepData customer and that DeepData as a form of payment can be enabled, or to send you notification of payment status. Also, if you request that we validate your status as a DeepData customer with a third party, we will do so.
How you can access or change your personal information
You can review and edit your personal information at any time by logging in to your account and reviewing your account settings and profile. You can also close your account through the DeepData website. If you close your DeepData account, we will mark your account in our database as "Closed" but may retain personal information from your account for a certain period of time to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our User Agreement, or take other actions as required or permitted by law.
If you would like to limit the processing of your personal data, please feel free to contact us at the contact details as provided below. Please note however, that all information requested from you is obligatory to be provided by you unless stated otherwise. Should you fail to provide us with your personal data, we may not be able to process your request for our product and/or services.
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